help pages

common FAQs

account settings

subscriptions & billing

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FAQs
(Frequently Asked Questions)

How do I subscribe to the service?

To subscribe to the service, visit the website or app and look for the "Subscribe" or "Sign Up" button. Click on it, choose your preferred subscription plan (if applicable), and follow the instructions to provide your payment details and complete the subscription process.

What are credits, and how do they work?

Credits are a form of virtual currency that you can use to access or purchase certain features, content, or services on our coolab.ai application. Each credit typically represents a fixed value, and you are granted a certain amount of credits based on your chosen subscription plan.

How can I obtain credits?

You are automatically granted a certain amount of credits based on your chosen subscription plan. However, if you feel like you need more, you can obtain more credits by purchasing them directly in our app.

What can I use credits for?

Credits can be used to unlock premium features, access exclusive content, make in-app purchases, or pay for certain services within the coolab.ai platform. For example, you might use credits to unlock our prompt to design feature, upgrade your account, or access additional functionalities.

Are credits refundable or transferable?

Credits are non-refundable and non-transferable. Once you purchase credits, they are often tied to your account and cannot be transferred to another user or converted back into real money.

Do credits expire?

Credits are tied to your account and have no expiration date.

What payment methods are accepted for subscriptions?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and Stripe. Please check the payment options available during the subscription process.

How can I update my billing information?

To update your billing information, log in to your account and go to the "Billing" or "Account Settings" section. Look for the option to update your payment details, enter the new information, and save the changes.

Can I change or upgrade my subscription plan?

Yes, you can often change your subscription plan. Go to the "Subscription" or "Account Settings" section, find the option to change your plan, and select the new plan that suits your needs. Some services allow plan changes at any time, while others might have specific conditions or billing cycles for upgrades or downgrades.

How do I cancel my subscription?

To cancel your subscription, log in to your account and go to the "Subscription" or "Account Settings" section. Find the option to cancel your subscription and follow the instructions provided. Please note that canceling your subscription might lead to the loss of access to certain features or content, depending on the service's terms.

Still got questions?

If you need assistance or just want to ask us a question, don’t hesitate to contact us. We’ll try to get back to you ASAP.

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